Refund Policy

Returns Policy – Seoul Ceramics

At Seoul Ceramics, we take pride in the quality of our products. If you are not satisfied with your purchase, please review our return policy below.

1. No Refunds Unless Damaged

We do not offer refunds unless the item arrives damaged or defective. If you receive a damaged product, please contact us within 14 days of delivery with photos of the damage at seoulceramiccustomer@gmail.com for a replacement or refund.

2. Return Eligibility

  • Returns must be requested within 14 days of delivery.
  • Items must be unused and in their original packaging.
  • Customers are responsible for return shipping costs unless the item is faulty.

3. How to Request a Return

  1. Email us at seoulceramiccustomer@gmail.com with your order number, reason for return, and photos (if applicable).
  2. We will review your request and provide return instructions if eligible.
  3. Once we receive the returned item and verify its condition, we will process your exchange or store credit.

4. Non-Returnable Items

  • Used or damaged items (unless they arrived damaged).
  • Custom or personalized orders.

For any questions, feel free to contact us at seoulceramiccustomer@gmail.com.

Thank you for shopping with Seoul Ceramics!